VITAC Behind the Scenes: Systems Support Specialist David Rosales


Behind the Scenes with Systems Support Specialist David Rosales


Systems Support Specialist David Rosales


Welcome back to Behind the Scenes: a blog series dedicated to shedding some light on the many faces that make up the VITAC team and help contribute to our “no worries” attitude.  Last week, we met up with Multi-Language Services (MLS) Project Coordinator Dana Kerkentzes to get an inside look at the MLS Department’s impressive contributions here at VITAC.

This week, we shift the spotlight to the Systems and Engineering Department. Day to day operations require our sophisticated technological infrastructure to preform at 100%. When it comes to making sure our services meet the highest standards of quality and efficacy that both our clients and we expect, VITAC knows we can rely on our Systems staff , averaging over 10 years of industry experience, to provide the best support possible. This week’s Behind the Scenes post focuses on Systems Support Specialist, David Rosales.

Q: Can you walk us through a normal day at VITAC for you as a Systems Support Specialist?

David: As a Systems Support Specialist, I commonly troubleshoot various issues such as Internet connections, Hardware, Software, as well as Setup and configure new setups for both in-house and remote employees.

Q: What are some of your favorite parts about the job?

David: My favorite aspect of this job is the fact that I am able to actively work with various departments, which enables me to not only observe how this company operates from several different perspectives, but to better understand and troubleshoot issues that may arise.

Q: What are some of the most challenging parts of the job?

David: One of the more challenging aspects of this job would be the fact that I am more often than not, troubleshooting issues for multiple departments at any given time. Time management is most definitely a critical component of my position.

Q:  What advice would you give to those just starting out in the field or to anyone who wants to become a Systems Support Specialist?

David:   Regardless of what position you have, or what position you hope to obtain within VITAC, the most important advice in my opinion would be to set clear goals for yourself, both long and short term. All too often, people do not have a clear path that they are striving towards, which not only affects their potential career advancement, but also affects their psyche as they do not feel like they are accomplishing much. Set long term goals for what you ultimately would like to accomplish for yourself, and set short term goals which steer you towards that path.

Q: What are some of your favorite types of issues to work on?

David: Any Windows related issues are normally what I prefer to work on. It is my forte and I find myself learning something new almost every time.

Q: What do you do in your spare time not spent at VITAC?

David: One of my favorite hobbies is to read. Not until fairly recently did I realize how important it is to read and learn as much as possible. Some of my recent books I’ve read include (among many others):

  • Blue Ocean Strategy
  • The Richest Man in Babylon
  • Influence: The Psychology of Persuasion

Check out more of our team here, and feel free to explore the rest of the Behind the Scenes posts!

By: Tori Trimm