VITAC Behind the Scenes: Realtime Supervisor Adam Davies


What goes on at VITAC behind the scenes? We’ve started a series focusing on the people that keep the captions on the screen and the business up and running! Our last post focused on Multilanguage Specialist and Spanish Supervisor Chris Hyde.

We pick up this week with Realtime Supervisor Adam Davies. VITAC captions over 250,000 hours of live programming each year, and Adam is one of the hard-working individuals responsible for overseeing the day-to-day operations and setups of over 150 realtime captioners and 40 realtime production coordinators. Adam answered a few questions to give us some understanding of his challenging position.

Q: You’re a valuable member of our Realtime team. Walk us through a typical day for you in the office.

Adam: I kick off the day by going over the daily captioner and coordinator schedule. I make sure that there is a coordinator scheduled for every setup, that we have all of the proper connection information for the night, and that we have any show prep that we might need. I answer a variety of phone calls which range from RCs (Realtime Captioners) confirming that their shows are done, to clients requesting last-minute adds to the night’s schedule and literally everything in between. I help coordinators and RCs with any questions they may have and perform some of our trickier setups. Of course, I don’t have to do any of this alone. I work with some great people.

Q: What are your favorite parts about working in Realtime?

Adam: I like that I have a job where I get to move around. Yes, I spend some time behind a desk, but I’m also running around to our tech center and hardware units just doing setups. I also like that every day is different. I know what to expect to some degree, but we’re always working on different shows and getting new clients.

Q: What are some of the most challenging parts about your job?

Adam: Working in Online (Realtime), what we do is live. That show or event is going on with or without captions, and since it’s our job to see that it has captions, we’ve got to work fast to troubleshoot issues.

Q: What do you like most about working at VITAC?

Adam: I’m going to sound cliche here, but only because it’s 100% true. I really like the people I work with. They are funny, helpful, and keep me sane in what sometimes can be a hectic environment.

Q: What do you do in your spare time not spent at VITAC?

Adam: When I am not at VITAC, I enjoy spending time with my 3-year-old son, Tyler. He’s pretty cool. I am renovating an old house which I hope to move into soon. I also play bass guitar in a punk rock band.