VITAC Behind the Scenes: Realtime Scheduler Kelly Zrimsek


What goes on at VITAC behind the scenes? We’ve started a new series focusing on the people that keep the captions on the screen and the business up and running! Our last post focused on Client Sales and Services Representative Christi Dean.

This week, we continue with one of our Realtime Schedule Administrators. The Realtime Scheduling department is responsible for assigning realtime captioners to every single hour of realtime programming daily, (over 220,000 hours a year!) among a lot of of other responsibilities! Realtime Schedule Administrator Kelly Zrimsek gave us the scoop on her day-to-day tasks at VITAC.

Q: You’re a valuable member of our Realtime Scheduling team. Walk us through a typical day for you in the office.

Kelly: A typical day in the life of a Scheduler can be hectic. Scheduling is responsible for covering all of the realtime shows for VITAC – hundreds of hours per day of captioning. We also build and manage RC (Realtime Captioner) schedules. At this point, we have almost 150 captioners. Our small department is depended upon not just to get shows covered that have been scheduled ahead of time, but also for any RC emergency call-offs and adds of additional programming. Someone always has to be available to contact in our department 24/7. So the typical day can be hectic, but the level is just reliant upon the time of year and what’s going on in the world.

Q: What are some of the most challenging parts of your job?

Kelly: I would say almost every part of my job can have its challenging moments. This ranges anywhere from breaking news, where our department goes into “spazz” mode momentarily, all the way to “picks,” (assigning captioners to programming) where it becomes difficult to focus after completing hundreds of pages every week.

Q: What do you like most about working at VITAC?

Kelly: My favorite part about VITAC is the people. Over the years that I’ve worked here, they have become like a second family to me.

Q: What do you do in your spare time not spent at VITAC?

Kelly: I often spend most of my spare time playing video games. I have also started back into arts and crafts as well.