VITAC Behind the Scenes: Offline Captioner Kiley Gold


What goes on at VITAC behind the scenes? We’re starting a new series focusing on the people that keep the captions on the screen and the business up and running! We begin with Senior Offline Captioner Kiley Gold, who answered a few questions about her VITAC experience.

Q: Can you walk us through a normal day at VITAC for you as an offline captioner?

Kiley: I clock in, open my scheduler to see what I have to work on and in what priority. In one day, I can work on anything from any genre. I could caption a car show, an alien conspiracy show, and then a cooking show in that order, and every day is like that.

Q: What are some of your favorite parts about the job?

Kiley: Actually, what I just mentioned above – the diversity of the projects I work on. I think it keeps me on my toes and it keeps me interested in what I’m doing. I tend to be super enthusiastic about projects and then end up never finishing them. But that really hasn’t been a factor with my work here because I get to work on something different everyday.

My co-workers are also fantastic.

Q: What are some of the most challenging parts of the job?

Kiley: Speed. It can be intimidating. Although, since I’m an offline captioner, it’s nothing compared to what the realtime folks are doing. I have mad respect for them. I don’t think it’s something I could ever do. Taste. It’s inevitable that you will get shows that you don’t really care for. But just because you don’t like a particular show doesn’t mean it doesn’t deserve 100% of your effort.

Q: You’re a senior captioner. What advice would you give to offline captioners just starting out or to anyone that wants to become an offline captioner?

Kiley:  Feedback is there to help you.

Use your reference guides! They are massive sources of information and can really help.

Always ask questions and don’t feel bad about it.

Q: What are some of your favorite types of programs to work on?

Kiley: Anything on Discovery SCI Channel, any super natural-based or sci-fi programming, cartoons and British series. If it’s a cartoon, British, or a murder mystery, I probably like it.

Q: What do you do in your spare time not spent at VITAC?

Kiley: Most recently, I’ve been taking ballroom dancing. It’s way more fun than I thought it would be. I do a fair amount of video gaming. (most recently World of Warcraft.) I also dabble in graphic design, painting, drawing, and sewing. I play the clarinet, too, but I haven’t found a band to join around here!