VITAC Behind the Scenes: Multilanguage Specialist Chris Hyde


What goes on at VITAC behind the scenes? We’ve started a series focusing on the people that keep the captions on the screen and the business up and running! Our last post focused on Realtime Schedule Administrator Kelly Zrimsek.

This week, we continue with Multi-language Specialist and Spanish Supervisor Chris Hyde. VITAC provides over 800 hours of prerecorded Spanish captioning and subtitling for customers like Discovery en Espanol, Home Depot, and shows like “The Voice,” every year.

Our team is comprised of in-house Spanish translators and captioners, augmented by translators all over the world. In addition to working with Spanish, Chris also oversees the coordination of translation, transcription, and subtitling of over 45 different languages. Chris took a few minutes out of her busy day to shed some light on her VITAC experience in our Multilanguage Services (MLS) department.

Q: You’re a valuable member of our MLS team. Walk us through a typical day for you in the office.

Chris: A typical day for me, as Spanish Supervisor, is coming in, checking my email, going through our scheduler and figuring out what stays in-house and what goes to translators, assigning in-house staff and translators, and settling in to QC or full-prep any captioning or subtitling projects we have in the works. I field questions from the team throughout the day and also coordinate with other departments for English files and training.

Q: What are your favorite parts about working in MLS?

Chris: I really like the problem-solving aspect of scheduling assignments, and I absolutely love working with Spanish.

Q: What are some of the most challenging aspects of your job?

Chris: Sometimes, said problem solving is quite challenging, as last-minute projects will come in when the team is full-up, so a lot of juggling is then required.

Q: What do you like most about working at VITAC?

Chris: I am a language nerd, so I love working with language in any aspect. In MLS, I get to touch on a nice sampling of languages in addition to just English and Spanish.

Q: What do you do in your spare time not spent at VITAC?

Chris: In my spare time, I like to try all of the restaurants and festivals in the (Pittsburgh) area. And I enjoy cycling and walking to balance all of the restaurants and festivals!