Adding Closed Captioning to On24 is easy with VITAC’s ICS service. Ensure all of your participants have proper access in these easy to follow steps:

1.  Log into your On24 “Webcast Portal.”

2.  Create a new webcast by selecting the “Create New” On24 Create Icon option on the left-hand side. Add the necessary information to the On24 Window shown below, and then select “Create”:

"Create New" interface in On24

3. Under the newly created webcast, select “Console Builder”:

On24 Console Builder

4. Select “Widgets” On24 Widgets Icon  from the top tool bar shown above to bring up the “Widget Manager”:

On24 Widget Manager

5. Under “Widget Manager,” please double click “URL” On24 URL Icon  located at the very bottom of the window. This will open the “URL” window.

Once open, select “Settings > Configuration” option at the top of your URL window as shown below:

On24 Configuration

6.  Insert the embedded link in the URL window. To create the embedded link, add your event ID (provided in your confirmation email) to the following URL:



Example: http://www.captionedtext.com/client/event.aspx?CustomerID=000&EventID=99999998

7.  Select “Save” and your participants should now have access to the Caption Window.

Read more about creating and using our embed link here: https://www.captionedtext.com/Embedded.aspx