Client Service, Expertise Remain a Constant at VITAC

by: David Titmus

VITAC client service specialist talking to a customer on the phoneSince the beginning of this year, businesses around the world have faced multiple challenges to the way they operate, with many responding to new or increased demands for products while adapting to different ways of working in this socially distanced “new normal.”

And VITAC is no different, offering fresh accessibility solutions for web conferences, working with new clients to caption news and emergency updates, and taking additional steps to ensure existing customers have all they need.

Through it all, VITAC’s commitment to clients and customers remains front and center.

VITAC is built on a strong foundation and solid company culture – we’re a prepared company that knows how to respond to unforeseen challenges in the industry. Our core values – values that each VITAC employee holds dear – have been in place since Day One, and lay the groundwork that enables us to navigate any disruptions.

We’re Here – We pride ourselves on being easy to work with, and respectful to the needs of our clients and customers. We’re reliable and responsive to calls and requests (we’re here 24/7/365) and flexible in our services, providing quick turnarounds and answers to your questions, whether it’s to fix a technical issue or to help schedule an event. This has enabled us to build longstanding, rewarding relationships with individuals, advocates, and companies across a variety of industries.

We Lead – We embrace change, and we continuously strive to improve, whether it be from an operations standpoint or a technology need. We hold ourselves to a high standard (above captioning industry standards) and always reach higher in what we do. We are proactive – we’re members of the Federal Communications Commission’s Disability Advisory Committee and work with local and national advocacy groups.

We Care – We strive to exceed expectations. Our captioning professionals, management, and administrative staff work to deliver service with excellence and integrity, and we always take the extra steps to make our clients’ lives easier.

We Connect – We listen, and we understand individual needs. We work with clients and customers to find solutions to their problems, often coming up with customized answers specific to that need.

VITAC is a full-service captioning provider with more than 30 years of experience. We staff the best captioners, develop cutting-edge technology, and influence industry standards. We work hard to make accessible content standard, and stand by our commitment to provide captions and accessible solutions for our consumers, the tens of millions of Americans who rely on captioning every day.