How Do I Fix a Problem With My Captions?

by: VITAC

Are your captions acting up? We want to help! Email marketing@vitac.com with your issue, and we’ll do our best to help you fix the problem ASAP!

First, we need a couple answers to get to the bottom of your problem.

  1. A detailed description of what you are seeing, and if possible, a description
  2. The network, program, and air time of the program with the captioning issue
  3. Does the issue occur on every network or only one/a handful?
  4. Your cable provider
  5. Your location (ZIP code and where you are watching, i.e. at home or in a restaurant)

Alternatively, your cable provider is required by law to keep a hotline just for captioning issues. This number is located somewhere on your cable bill.

We look forward to assisting you!