How Do I Fix a Problem With My Captions?


Are your captions acting up? We want to help! Email with your issue, and we’ll do our best to help you fix the problem ASAP!

First, we need a couple answers to get to the bottom of your problem.

  1. A detailed description of what you are seeing, and if possible, a description
  2. The network, program, and air time of the program with the captioning issue
  3. Does the issue occur on every network or only one/a handful?
  4. Your cable provider
  5. Your location (ZIP code and where you are watching, i.e. at home or in a restaurant)

Alternatively, your cable provider is required by law to keep a hotline just for captioning issues. This number is located somewhere on your cable bill.

We look forward to assisting you!