VITAC Behind the Scenes: Offline Traffic Coordinator Tara Nalepa

   What goes on at VITAC behind the scenes? We’ve started a series focusing on the people that keep the captions on the screen and the business up and running! Our last post focused on Realtime Supervisor Adam Davies.

Today, we shine our spotlight on Offline Traffic Coordinator Tara Nalepa. Our offline traffic department is responsible for the coordination and delivery of hundreds of hours of offline and prerecorded projects a week. Tara is one of our fearless leaders in Traffic, and she is revered by many of our clients. She was kind enough to take a few minutes out of her busy schedule to answer a few questions.

Q: You are a valuable member of our Offline Traffic team. Walk us though a typical day for you in the office.

Tara: A typical day for me is, I come in, check email. I would check our traffic scheduler program to see what is going on for the day, and if there is anything missing. For example: videos for captioning, digital scripts, etc. I work with clients to get their shows captioned, make work orders, add jobs to the scheduling program. Right now, I am also training new members of our traffic team, so that is something new for me.

Q: What are your favorite parts about working in Traffic?

Tara: My favorite part about working in Traffic is that I just really like the clients we have. I like the interaction between myself and clients. I am very much a people-person at heart and enjoy customer service. I also enjoy seeing what projects we are going to caption next.

Q: What are some of the most challenging parts of your job?

Tara: Some of the challenging parts of my job are quick deadlines, and making sure I am able to do whatever I can to make the client happy and meet their turnaround, and trying to keep track of hundreds of hours of work that we have scheduled and make sure we have everything we need. Also, as I mentioned before, I’m training new staff members, and that can be a challenge, but I always welcome a challenge.

Q: What do you like most about working at VITAC?

Tara: What I like most about working at VITAC is the amazing customers. After 11 years of working here, I’ve gotten to work with some really nice clients, who I know really well. I really also enjoy working with the staff here. VITAC has some really awesome people working for them.

Q: What do you do in your spare time not spent at VITAC?

Tara: I spend time with my family. I have a four-year-old nephew and a nine-month-old niece. I like to spend time with friends and watch Steelers games.

By Brittany Bender

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