How Do I Fix a Problem With My Captions? Posted on: 08/14/2013 11:08 am under Solutions caption-problems-and-solutions ... Are your captions acting up? We want to help! Email firstname.lastname@example.org with your issue, and we’ll do our best to help you fix the problem ASAP! First, we need a couple answers to get to the bottom of your problem. A detailed description of what you are seeing, and if possible, a description The network, program, and air time of the program with the captioning issue Does the issue occur on every network or only one/a handful? Your cable provider Your location (ZIP code and where you are watching, i.e. at home or in a restaurant) Alternatively, your cable provider is required by law to keep a hotline just for captioning issues. This number is located somewhere on your cable bill. We look forward to assisting you!