by Johnathan Moore ©
Ever wonder what’s happening behind the scenes at your favorite closed captioning company? Well, we’re here to lift the veil and give you a peek into how our traffic department keeps the gears oiled and turning! We recently sat down with Bre Lehman, Traffic Coordinator extraordinaire, to chat about her work…
What’s your role here at VITAC?
I work in our Offline Traffic Department.
In a few words, what does that entail?
Basically we’re the contacts between the clients and Offline operations. We handle all the incoming Offline projects, making sure they are scheduled and Offline has all they need to get their work done. And then on the back end we make sure the clients get their caption files once completed.
In general, what does your workday typically look like?
My work can vary from day to day, which is one of the reasons I love it so much. Since I’m the first one in in the mornings, I typically go through our shared inbox and take care of urgent projects that came in overnight. Then I make sure all projects that are due back to the client that morning are sent off. From there, it’s just managing emails and incoming projects. Also, a lot is solving issues that Offline might have.
What is the most engaging part of your role? What makes you laugh, if anything?
I love chatting with clients and helping them out with their issues. For example, one of our contacts from NFL Films is one of the nicest guys. Lately he’s been cracking us up because he doesn’t like the Patriots, and while he isn’t a Steelers fan, he was hoping they would beat New England. Sadly that didn’t pan out the way we had hoped.
What is the most challenging part of your role?
I think the most challenging part is that there is so much to remember. There is no cut and dry procedure for all of our work, so it is a lot of double checking and making sure you are doing the right thing for the particular project/show you are working on. You have to be on your toes.
What do you get up to when you’re not in the office?
I’m a huge sports fan, so I love watching hockey/football and going to Pens and Pirates games with my boyfriend Chris or my friends when I get the chance. I also love to read, and have a huge book collection.
What’s making you happy this week?
That we’ve hardly had any snow this winter so far! 🙂
Bre Lehman has been a member of the VITAC team for almost three years. Outside of the captioning world she enjoys attending hockey games, reading, and finding new things to binge on Netflix.